Southwest Airlines

souwest Airlines U9a1 U9a1 souwest Airlines xxxxxxxx Bus3040 June 14, 2010 southwesterly Airlines Recruiting and Selection southwest began in 1971 as a small respiratory tract in Texas offering flights amidst Dallas, Houston and San Antonio. Southwest airlines with everyplace 500 aircrafts have grown to mystify one of the largest airlines in the Unites States. Southwest airlines fly over degree Celsius million passengers a year to 66 cities all over the country. The mission of Southwest Airlines is dedication to the highest quality of customer return delivered with a sense of warmth, friendliness, individual pride, and company spirit. (www.southwest.com/about_swa/mission.html) Since 1987, Southwest Airlines has direct the entire airline industry with having the lowest ratio of complaints per passengers boarded. Southwests business model is one that other airline companies have tried to copy because the culture at Southwest is well admired and emulated by corporations and organizations in all walks of life. A few couple examples of innovative ideas that were produced by Southwest were elderly fares, same-day air freight service and ticketless travel. Southwest has been successful in offering low turn-around time which is the time required for a plan to land and take off again ( Kochan, 1999) and Southwest consistently ranks at the top of various quality measures including on-time performance, luggage handling and customer complaints. Southwest Airlines culture is what set them away from other airlines.

Southwests culture is living the Southwest way: Warrior Spirit Work hard Desire to be the best Be courageous pomp a sense of urgency Preserve Innovate Servants Heart derive the golden rule Adhere to the Basic principles Treat others with respect Put others first Be egalitarian... If you want to get a full essay, order it on our website: Orderessay

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