Analysing Spoken Language In The Workplace

Analysing The Text Between Woody and The Customer
In the paint a picture the client accustoms a lot of vague language. With this subject and falsely with it. The customer uses this because he doesnt actually know oft about the subject they are talking about so he tries to cover it up by using talking to like thing and it. He could just admit what the thing is but instead he uses vague language, not deficient woody to realise he doesnt know. The customer to a fault asks questions. Whats wrong with it. This is also shows his lack of knowledge and he asks the same question twice. This shows that the customer wants woody to explain it an easier way, instead of using a lot of jargon. The customer could just ask woody to explain it in an easier way but he is trying to be more subtle than that because again he doesnt want woody to know of his lack of knowledge.
passim the extract woody uses a lot of jargon. ECU, O2 sensor, reads the gases etcetera woody does this to convince the customer he knows what he is talking about, by using jargon the customer could thing he knows what hes talking about therefore I should trust him. Woody is trying to gain the customers trust so that he will come back again in the future.



However in this circumstance the customer wants woody to use less jargon because he cant picture so by using jargon woody expertness jeopardise his chances. Woody is also asserting his power by using jargon, he Is clearly in control of the posture because the customer is trying to work out what woody is saying so he wont be open to question what woody says because he doesnt understand.
The customer wants to go through out what is wrong with his car more than anything and he repeatedly asks the same question whats wrong with it whenever the conversation strays make the topic the customer brings it back to what he wants to know. so do do we know whats wrong it with it yet? the customer also uses the word we as if to say that he is on the same level...If you want to get a full essay, govern it on our website: Orderessay



If you want to get a full essay, wisit our page: write my essay .